Application Support Analyst-Immediate

Role & responsibilities

• Provide L1/L2 production support for business applications.
• Monitor application performance, jobs, interfaces, and system alerts.
• Troubleshoot application issues and perform root-cause analysis.
• Handle incidents, service requests, and problems within defined SLAs.
• Analyze application logs, database queries, and error messages.
• Coordinate with development, infrastructure, database, and business teams.
• Perform application deployments, configuration changes, and basic release activities.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Participate in production releases, maintenance activities, and on-call support.
• Identify recurring issues and implement preventive solutions.
• Communicate incident status and resolution details to stakeholders.

Required Skills:

• Good troubleshooting and analytical skills.
• SQL and database fundamentals.
• Knowledge of Linux/Unix and shell commands.
• Understanding of APIs, REST/SOAP, and application integrations.
• Experience with monitoring and ticketing tools.
• Understanding of ITIL processes, incident management, and change management.
• Good communication and stakeholder-management skills.

Typical Experience: 26 years