Application Support Analyst (Associate)

Job Summary

Join our team as an Application Support Analyst to provide technical and operational support for critical applications, ensuring integrity, availability, and efficiency across business operations.

Responsibilities

• Provide 1st line BAU (Business As Usual) support ensuring application integrity and availability.
• Act as SME for assigned applications, ensuring technical expertise and ownership.
• Resolve service desk tickets following documented procedures.
• Plan, prepare, and deliver project requirements on time.
• Provide audit and compliance documentation when required.
• Ensure SLA adherence for service desk requests.
• Prepare and maintain system support documentation.
• Collaborate with vendors for issue resolution and upgrades.
• Coordinate upgrades, patches, and production fixes.
• Communicate effectively with business operations to resolve issues.
• Provide weekend and out-of-hours support for upgrades and releases.
• Participate in rota for Bank Holiday cover.

Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field.

Requirements

• 5+ years of experience in application support roles.
• Experience supporting systems in medium-large enterprises with 1000+ users.
• Proficiency in Windows and SQL.
• Experience in front-office application support.
• Knowledge of SWIFT and MQ Support (desirable).
• Exposure to virtual environment management.
• Experience with monitoring tools and Splunk (preferred).
• Strong SQL query-writing skills.
• Proven experience managing change in complex environments.
• Strong communication and collaboration skills.

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