Experience
2 - 7 yrs
Salary (CTC)
₹3L - ₹4L
Job Location
Bengaluru, India
Vacancy
1
Designation
Application Support Specialist
Job Type
Not specified
Job Description
Role & responsibilities
Application Monitoring
- To monitor application dashboards like Dynatrace, Manage-Engine, Down-Detector, App-Dynamics, DataDog, Elastic, Grafana, etc.
- Raise Incident tickets immediately (within 5 mins), if any abnormalities observed during monitoring.
- To monitor servicenow dashboards for Open critical incident & problem tickets & drive to closure.
- Daily morning & evening, weekly, monthly checklist as it may apply.
- To join the War room / Teams bridge calls that run 24x7, for highly critical apps.
- Use Oracle Enterprise Mgmt for monitoring database health and ensuring optimal DB performance.
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