Aon - Senior Manager/Internal Consultant - Operating Model Transformation (5-10 yrs)

Job Title: Senior Manager Consulting.

Position type: Full Time.

Work Location: Bangalore.

Working style: Hybrid.

Required Education And Certifications Critical For The Role:

- Any Graduate or Post-Graduate (full time).

Required Years Of Experience:

- Minimum 5+ years of relevant experience.

Overview:

We are seeking a Senior Manager of Internal Consulting to drive strategic initiatives for Aon, starting with the design and execution of a multi-year strategic Operating Model Transformation. Based in India and reporting through the leadership team of Aon Business Solutions (ABS), this role is responsible for designing, orchestrating, and scaling the transformation of Aons enterprise operating model to enhance how we deliver value to clients, colleagues and carriers. This role will engage with senior leaders across Solution Lines, Regions and Functions, as well as partner with a cross-functional team of internal consultants, project managers and subject matter experts and to deliver measurable performance outcomes. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like:

Strategic Leadership & Vision:

- Partner with ABS leadership as well as business leaders, key stakeholders, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation.

- Translate strategic priorities into a clear transformation roadmap with defined business outcomes, KPIs, and value realization targets.

- Apply structured consulting methodologies (e.g., problem framing, hypothesis-driven analysis, benchmarking, business case development) to inform recommendations.

- Develop and validate business cases for operating model changes, including financial, operational, and qualitative benefits.

Operating Model Design & Alignment:

- Support the end-to-end design of the target operating model across Aons Solution Lines, Business Units and Functions.

- Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns.

- Analyze and synthesize complex inputs (e.g., activity maps, as-Is assessments, interviews, benchmarks, stakeholder insights) into clear, decision-ready operating model recommendations.

- Oversee phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs.

- Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, KPIs) integrate across the enterprise.

Stakeholder Engagement & Program Leadership:

- Act as a trusted advisor to senior executives, providing insight on opportunities, trade-offs, and risks related to the operating model; ensure buy-in and engagement in strategy and roadmap.

- Shape and deliver a compelling change narrative that articulates the why, what, and how of the transformation for different audiences.

- Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision-making, and escalation mechanisms.

- Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs.

- Facilitate executive and working-level forums to align decisions, resolve conflicts, and maintain momentum.

People Leadership & Capability Building:

- Build consulting capabilities within the broader organization by sharing methodologies, tools, and best practices.

- Promote a culture of collaboration, transparency, and continuous improvement.

- Capture and embed lessons learned into subsequent waves of operating model transformation.

Education & Experience:

Skills and experience that will lead to success:

- Bachelors degree in Business, Finance, Operations, Technology, or related field; advanced degree (MBA or equivalent) strongly preferred.

- 5+ years of experience in management consulting, internal strategy/consulting or equivalent internal consulting function.

- Demonstrated experience leading complex, multi-workstream operating model or large-scale transformation programs in a global, matrixed organization, including design, process transition and governance framework setup.

- Experience working in or with professional services, insurance, or financial services environments is highly desirable.

Skills & Competencies:

- Demonstrated ability to operate in high-performing, diverse teams and work effectively across cultures and geographies.

- Ability to operate as a generalist across strategy development, operating model design, and execution support.

- Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation.

- Expertise in operating model design, process re-engineering, and organizational design.

- Excellent stakeholder management and influencing skills, including experience engaging C-suite and senior executives.

- Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials.

- Strong analytical and problem-solving capabilities; comfortable with data, financial modeling, and performance metrics.

- Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease.

- Proficiency in MS Office, including Project, Excel, and PowerPoint; experience with project management tools is a plus.

How We Support Our Colleagues:

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work, and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.