Analytics - Sr. Consultant

At Adobe, we re changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We re a company that understands that product innovation comes from people innovation, and that s why we invest in cultivating leaders throughout the organization. If you re passionate about leading from where you sit, join us.

The challenge

The Adobe Analytics Technical Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. Adobe Analytics Technical Consultants work to gather and understand their client s unique business requirements and develop and build customized solutions
to meet their client s analytic and reporting needs with the Adobe Analytics platform. In addition, consultants help each client implement web analytics tracking code throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and solve technical issues when they arise. While not a programming position, it is a very technical job with constant customer interaction.

What you ll do

Gain an in-depth knowledge of a client s website architecture, online business model, and online marketing strategy
Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements
Design customized solutions and technical tag implementation strategies
Generate customized web analytic collection code and assist with its implementation and deployment
Support client s developers and third parties throughout the implementation process
Validate and debug implementation and follow through on issues until resolved
Light manipulation of JavaScript as needed to customize web analytic solutions
Advise key stakeholders and drive client success based on clients most important business drivers
Interact frequently with clients via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
Communicate confidently and proactively with customers throughout the project life cycle
Manage multiple client engagements simultaneously
Manage customer expectations appropriately and keep projects on schedule and within scope
Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses
Work to educate clients on the best practices in relation to their specific industry and key business requirements
Keep accurate daily records of client billable time
Technical writing and PowerPoint presentation creation

Additional Responsibilities:

Act as a Development lead point of contact with Digital Marketing Consultants
Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations
Build technical/business relationships with Adobe Consultants maintaining the highest level of professionalism.
Work and collaborate with Adobe internal teams and client partner relationships.
Support additional team members by mentoring and teaching
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
Experience presenting in front of groups. What you need to succeed
5+ yrs. of overall experience working in web analytics or a related field
Bachelor s/Master s degree in Computer Science with equivalent work experience
Solid understanding of online marketing, tools and technology
Strong understanding of HTML and web protocols
Strong-to-advanced JavaScript skills
Passion for the internet domain and use of technology to solve business problems
Solid understanding of general business models, concepts and strategies
Must be self-motivated, responsive, professional and dedicated to customer success
Possess an innovative, problem-solving, and solutions-oriented mindset
Exceptional organizational, presentation, and communication skills- both verbal and written
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Extensive knowledge of Microsoft Office
Special consideration given for:
Previous experience working with Adobe Adobe Analytics or similar tools
Website optimization consulting experience
Web development experience
Extensive Flash, ActionScript, or Flex experience
ERP, Saas, or other software implementation experience
Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
Expertise with mobile or social media analytics