Analyst - MES/MOM Application Support & Operations

Responsibilities

As part of the Digital Manufacturing Support team, you will be involved in the following activities.

Support Perspective

• Provide L1 (P3/P4) support for Apriso, EAM QDA applications through ticketing system
• Handle user requests related to Master Data configuration, Performance monitoring, Troubleshooting through ticketing system
• Monitor, triage, and resolve incoming tickets within defined SLAs
• Maintain accurate records of incidents, requests, and resolutions
• Understand the business processes Vestas way of working
• Ideal candidates will actively contribute to enhancing customer satisfaction across all supported applications
• Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing
• Investigate and resolve issues reported by users, identifying the root cause, and implementing solutions to prevent recurrence

Operations Perspective

• Stay updated with technological advancements and industry trends to enhance skills and knowledge relevant to the role.
• Keep abreast of new developments and upgrades in the systems.
• Perform Regression Testing in relation to system maintenance, improvement release deployment.
• Handle deployment of packages and builds to Test and Production servers.
• With a sense of urgency, monitor critical IT issues to ensure proper priority and leverage these to ensure issue resolution.
• Prepare setup guides / Knowledge base articles.
• Able to work on automated regression testing

Qualifications

• Bachelor s degree in IT or Mechanical or Electrical engineering
• 4 to 6 years of Support Experience
• Experience in any Manufacturing/shop-floor applications will be considered as added advantage
• Possess a can-do attitude with attention to detail
• Basic understanding of ITIL processes (Incident, Request Problem Management)
• Experience in different modules of Apriso (Production, Quality, Warehouse, Maintenance, Time Labor) will be an added advantage
• Exposure to Apriso Desktop Client maintenance screens would be an added advantage.
• Exposure to ERP tools (SAP PP/MM modules) will be considered as added advantage

Competencies

Technical Skills

• Exposure to ITSM tools (ticketing platform - ServiceNow)
• Aptitude towards learning manufacturing business process
• Broad Knowledge in Engineering Basics
• Knowledge of Wind turbines
• Exposure to Delmia Apriso and Infor EAM
• Documentation skills
• Exposure to SQL, HTML, JavaScript C#

Behavioral Skills

• Good Communication Skills which enable you to convey to a wide range of stakeholders across the globe
• Proactive and Proven ability to work independently and in teams
• Structured and analytical way of working
• Good Team player quick learner
• Flexible to work in night shift Monthly support towards regression testing

Location

Location: Chennai, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.