Analyst Consumer Support

Roles and Responsibilities :

• Handle inbound calls from customers, resolving their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers, addressing their needs and preferences.
• Escalate complex issues to senior team members or supervisors when necessary, ensuring prompt resolution.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 3-8 years of experience in an international BPO environment handling inbound calls.
• Strong knowledge of US voice process (inbound customer service) and international voice process (inbound calls).
• Proficiency in handling multiple languages (English preferred) for effective communication with diverse clientele.