Job Description
We're hiring for AML/KYC Analyst
Skills Required:
Minimum 2+ years of experience in AML and KYC Analyst With Excellent communication
Freshers are not eligible
- AML (Anti-Money Laundering) and/or KYC
- Banking & Financial Services Domain
- Exposure to:
- AML/KYC
- CDD (Customer Due Diligence)
- EDD (Enhanced Due Diligence)
- Chargebacks
- Risk Assessments
Work From Office (WFO)
Work location : Hyderabad (Manikonda)
Shift Timings: US Rotational
(Candidates should be flexible to work in any night shift offered.)
Week Off: Saturday & Sunday
Interview Process:
- SD Interview
- SHL Assessment
SHL Requirement: B2 Writex Score
Non voice process
Educational Qualification: Any Graduate (Mandatory)
CTC Range for L1: 2.5 - 4.0 LPA
CTC Range for L2: Upto 5.5 LPA
Notice Period: Immediate Joiners Only
Roles & Responsibilities :
- Deep dive into cardholder accounts to understand validity of
chargeback claim filed and decide whether to file, reject, or
write-off
- Provide support to sellers who have received or filed a
payment dispute (i.e., chargeback) by analyzing transactions
& chargeback patterns and communicate with sellers when
required
- Manage the verification of assigned cases and represent the
case manually or take no action depending on findings
- Log and process dispute/chargeback cases with accurate
classification and evidence tagging
- Gather and review customer, seller, and transaction
evidence; conduct interviews when required.
- Verify reversal letters provided by seller for chargeback
received by calling the card network, reject/approve reversal
based on findings
- Investigate Company seller accounts to understand validity of
disputed payment
- Apply profile activation/deactivation checklists and verify
customer history for claim validation.
- Prepare and submit evidence packets for representments
and reversals
- Use tools and automated workflows to reduce manual errors
and support decision-making.
- Maintain clear documentation and escalate high-risk or
anomalous cases.
Regards,
HR Manager
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