Amazon Account Manager

Position: E-Commerce Account Manager (Amazon & Flipkart)

Location: Work From Home (Remote)

Working Hours: 9:30 AM 6:30 PM (Mon – Sat, 1st & 3rd Sat half day)

Experience Required: Minimum 2 Years in E-Commerce Account Management

Job Overview

We are looking for a proactive, detail-oriented, and experienced E-Commerce Account Manager to manage end-to-end operations for Amazon and Flipkart seller accounts. The ideal candidate must have a deep understanding of marketplace algorithms, PPC advertising, catalog optimization, and strong client management skills to drive revenue growth for our brand portfolio.

Key Responsibilities

• Account Management: Oversee end-to-end operations on Amazon (Seller Central/Vendor Central) and Flipkart seller portals.
• Cataloging & Listing Optimization: Create and optimize product listings (Titles, Bullet Points, Descriptions, Backend Search Terms, and Attributes) to improve organic search ranking and conversion rates.
• Keyword Research & SEO: Conduct thorough keyword research using industry tools to identify high-intent search terms and optimize product discovery.
• PPC Campaign Management: Build, monitor, and optimize PPC advertising campaigns (Sponsored Products, Sponsored Brands, PLA, PCA) to scale sales while controlling ACoS/TACoS and maximizing ROAS.
• Listing Quality & Audit: Perform daily account health checks, audit listing quality scores, and identify/fix suppressed, inactive, or stranded listings.
• Competitor & Market Analysis: Continuously monitor market trends, competitor pricing, keyword rankings, and promotional tactics to maintain market advantage.
• Promotions & Sales Events: Plan and execute participation in major sales events (Great Indian Festival, Big Billion Days, Lightning Deals, Coupons, and Prime Exclusive Discounts).
• Direct Client Management: Serve as the primary point of contact for clients, leading regular performance review calls, providing strategic insights, and sharing detailed weekly/monthly performance reports.
• Issue Resolution & Support Claims: Create, follow up on, and escalate seller support tickets, as well as file SAFE-T and SPF claims for customer returns or damaged goods.

Key Requirements & Qualifications

• Experience: Minimum 2 years of hands-on experience managing Amazon and Flipkart seller accounts.
• Languages: Fluent in both Hindi and English (strong written and verbal communication is mandatory for direct client handling).
• Technical Setup: Must own a working Laptop/Desktop with updated hardware.
• Connectivity: Must have a reliable, high-speed internet connection (Wi-Fi/Fiber) with battery backup.
• Analytical Mindset: Proficiency in analyzing sales data, traffic metrics, conversion rates, and PPC reports.
• Soft Skills: Problem-solving ability, self-discipline for remote work, and strong client relationship management skills.

Nice-to-Have (Added Advantage)

• Knowledge or hands-on experience with Quick Commerce platforms like Blinkit, Swiggy Instamart, or Zepto.
• Experience with Brand Registry, A+ Content (EBC), and Brand Store creation on Amazon.