Alorica
Overview
Alorica is a global customer service company providing a wide range of solutions, including customer management, contact center services, and digital transformation services. They partner with businesses to improve customer experiences, streamline operations, and enhance brand loyalty.
About Us
Alorica, a leading global CX company, is dedicated to delivering exceptional customer experiences, built upon a foundation of transforming the customer service landscape. The company's expansion is fueled by strategic acquisitions, technological innovation, and a commitment to high-quality service delivery. Alorica proactively anticipates industry trends, embracing innovative solutions to effectively address the dynamic needs of both consumers and businesses. A core tenet of Alorica's philosophy is a people-first approach, demonstrated through significant investments in comprehensive employee training programs and the cultivation of a positive and supportive work environment. This employee-centric strategy directly translates to heightened employee engagement levels, which, in turn, drives improved customer satisfaction scores and fosters sustainable, long-term growth for the organization. By prioritizing its workforce, Alorica ensures a consistent delivery of superior customer experiences, solidifying its position as a leader in the global CX market. This commitment extends beyond internal operations, as Alorica actively seeks opportunities to contribute positively to the communities in which it operates, reinforcing its dedication to responsible corporate citizenship and sustainable business practices. The focus on both technological advancement and employee well-being allows Alorica to remain agile and responsive to the ever-changing demands of the customer experience industry, ensuring continued success and leadership in the years to come.
Vision
To be the world's leading provider of customer experience solutions, known for its exceptional service, innovative technology, and commitment to employee growth and development. This vision encompasses a long-term aspiration to shape the future of the CX industry, setting new standards for quality, innovation, and customer satisfaction.
Mission
To deliver exceptional customer experiences that drive business results for our clients. This mission is underpinned by a commitment to continuous improvement, technological innovation, and a focus on building strong relationships with both clients and employees. Alorica strives to be a trusted partner, consistently exceeding expectations and delivering measurable value.
Culture
- Alorica's culture prioritizes diversity, collaboration, innovation, and employee empowerment, offering professional development opportunities. - They promote a customer-centric approach, emphasizing excellent customer service in all interactions. - A supportive and engaging work environment is fostered through teamwork and open communication, making employees feel valued. - The company culture is based on trust, respect, and a commitment to excellence.
Headquarters
Bangalore / Bengaluru
Specialties & Industries
Open Positions
No open positions at the moment
Check back later for new opportunities