AI/ML Software Engineer

AI/ML Software Engineer - SES Gen AI Solutions, IST,

Would you like to be part of a team that impacts millions of users every single dayDoes building highly scalable data-driven systems to tackle real-world problems with a customer-experience centric focus excite youDo you lose sleep pondering about the algorithm that accurately predicted your recommendationIf so, wed love to hear from you. We are looking for a highly skilled AI/ML Engineer with strong hands-on experience in Machine Learning and Generative AI to design, develop, and deploy intelligent solutions for modern contact center platforms that have direct and measurable Product Quality impact to Apple. You will work on building scalable AI systems that power chatbots, voice assistants, speech analytics, and automated customer support workflows. You will collaborate with product managers, data scientists, and platform engineers to implement end-to-end AI pipelines, including model development, deployment, and optimization. The role requires deep expertise in LLMs, conversational AI, and real-time inference systems used in enterprise customer service environments.

description:In this role, you will work on the Gen AI Solutions team in Apple s contact center to enable customers to reach Apple seamlessly through chat and voice channels with Apple advisors. The focus will be to enhance and enrich the messaging ecosystem for the best contact center experience. The role involves working with leaders, business partners and multiple engineering teams on the defined roadmap and delivering on the broken down goals, building and driving innovative solutions to challenging problems end to end and working on exciting new technologies. We support a collaborative work environment, while allowing solution autonomy on projects.