AI Operations & Customer Success Intern

Mode: Hybrid (Office + Work from Home
Duration: 6 Months

We are looking for highly motivated interns to work across Customer Success, Product Testing, and AI-driven Operations. This is a hands-on role where you will directly contribute to real customer interactions, product improvements, and automation workflows.

• Handle customer queries via chat during US business hours

• Provide timely and accurate responses to customer issues

• Maintain high-quality support standards and customer satisfaction

• Test new features and product flows before release

• Identify bugs, usability issues, and edge cases

• Work closely with the product team to improve platform experience

• Track customer interactions and follow-ups

• Assist in onboarding and engagement workflows

• Maintain CRM hygiene and customer data accuracy

• Learn and implement AI tools across support, product, and operations

• Build simple automations (Zapier, workflows, etc.)

• Use AI for improving response quality, reporting, and efficiency

• 4:00 PM 8:00 PM IST (Office)

• 10:00 PM 2:00 AM IST (Work from Home US Support Shift)

• Weekend Support: Alternate Saturday or Sunday required

• Some flexibility may be provided based on workload and coordination

• Strong communication skills (written English is a must)

• Interest in SaaS, startups, and customer experience

• Comfortable with evening/night shifts

• Willingness to work from office during core hours

• Curious about AI tools and automation

• Ability to take ownership and work independently

• Real-world experience in Customer Success and Product Operations

• Hands-on exposure to AI tools and automation workflows

• Opportunity to work on live customer accounts and product systems

• Fast-track career growth with a potential full-time role (PPO)