Experience
8 - 13 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Artificial Intelligence Expert
Job Type
ONSITE
Job Description
We are seeking an experienced\ AI Expert with strong Zendesk expertise to support a guided enablement and\ collaborative configuration engagement. This role is focused on empowering\ client teams to independently design, build, configure, and optimize AI\-driven\ bots within the Zendesk platform.
This is not a hands\-on\ keyboard implementation role. Instead, the AI Expert will work alongside the\ clienteam\providing structured guidance, best practices, and architectural\ direction\while the client team remains hands\-on throughout the build and optimization\ process.
Key Responsibilities:
- Lead guided enablement\ sessions for AI bot development within Zendesk
- Provide strategic direction\ on bot architecture, conversation design, and AI optimization
- Mentor client teams on\ configuration, workflows, integrations, and automation best practices
- Review configurations and\ provide recommendations for improvement
- Support the design of\ scalable, extensible bot frameworks
- Share industry best practices\ for conversational AI, NLP tuning, and performance optimization
- Enable governance models and\ operational best practices for long\-term sustainability
- Ensure the client team builds\ capability and confidence to manage and extend the platform post\-engagement
Must have qualifications:
- Proven experience designing\ and implementing AI\-driven bots within Zendesk
- Strong understanding of\ conversational AI, NLP, automation workflows, and customer experience\ optimization
- Experience delivering\ enablement\-led or advisory engagements
- Ability to coach and mentor\ technical and functional teams
- Strong communication and\ stakeholder engagement skills
- Experience with integration\ patterns and enterprise system environments
Nice to have qualifications:
- Experience with Zendesk AI,\ Answer Bot, and advanced automation features
- Background in customer\ support transformation initiatives
- Familiarity with AI\ governance, model training, and analytics optimization
- Experience working in\ enterprise or multi\-stakeholder environments
- Experience with Zendesk AI,\ Answer Bot, and advanced automation features
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