Configure and implement Salesforce Agentforce for customer service and support use cases
Design AI-driven workflows for case deflection, auto-resolution, and agent assistance
Integrate Agentforce with Service Cloud, Omni-Channel, Knowledge, and Einstein features
Collaborate with stakeholders to gather requirements and translate them into Agentforce solutions
Customize conversation flows, intents, and actions for virtual agents
Ensure best practices around data security, performance, and scalability
Conduct testing, user training, and post-implementation support
Prepare functional and technical documentation

Skills & Qualifications:

Strong experience with Salesforce Service Cloud
Hands-on experience with Salesforce Agentforce / Einstein Bots / AI-driven service tools
Understanding of case management, customer support processes, and automation
Experience with integrations and APIs is an added advantage
Knowledge of Salesforce security, roles, and sharing model
Ability to translate business needs into AI-enabled Salesforce solutions

Apply today with your updated resume to the below mentioned mail id and showcase your expertise as a Salesforce Developer.

Email id: career@drizzleit. org

Job for Automation

Agentforce Consultant

Job Description