Experience
1 - 2 yrs
Job Location
Noida, India
Vacancy
1
Designation
Agent
Job Type
Not specified
Job Description
Educational Qualification UG Can apply / Any Graduate can apply
Work Experience Minimum 6 months of experience as Customer Care Agent in a US based process managing Claims management, disputes etc
or handled Disputes and Claims in a Banking and Insurance, Avaition Setup The ideal candidate will ensure effective management of claims and disputes while enhancing operational efficiency and customer satisfaction
This role requires excellent communication skills, and a deep understanding of the claims processes and dispute handling relevant to our industry
Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner
Should have good communication skills in English Roles & Responsibilities This position handles day-to-day service issues within an operation
He/She facilitates the smooth execution of procedures and management of systems
To work in a team of claims and dispute resolution specialists
Foster a positive team environment that encourages collaboration and continuous improvement
Oversee the entire claims process, from initiation to resolution, ensuring adherence to company policies and compliance with regulatory requirements
Analyze claim data to identify trends and recommend process improvements if any to Team Lead
Coordinate with internal departments (e
g
, legal, compliance, finance) to resolve complex claims and disputes
Develop and implement effective dispute resolution strategies to minimize financial impact and enhance customer satisfaction
Continuously assess and enhance the claims and dispute management processes for efficiency and effectiveness
Prepare and present regular reports on claims and dispute metrics to Team Lead Utilize data analytics to drive informed decision-making and strategic planning
Follow KPIs and implement corrective actions as necessary to achieve targets
Minimum of 6 months years of experience in claims and dispute management, preferably in the finance, Aviation or logistics sector
Excellent negotiation, communication, and interpersonal skills
Proficiency in claims management software and Microsoft Office Suite
Knowledge of relevant laws and regulations affecting claims management
Eligibility Minimum 6 months of experience as an Agent in a Voice Based process with overall 1 to 2 years of experience
Exceptions Deviation in Resource Budget within the MAX grid to be approved by RMG Lead
Deviation above the max grid to be approved by BU / OPS Head + RMG Head
Any other Deviation in the JD i
e
Age, Skill set, deviation in hiring threshold to be approved by RMG and Process DPE / Process head
Change in JD to go through Change proposal Process and JD to be revised with version control changes
Process Details Interview Rounds RMG Screening as per the JD Typing test if backend process/ Voice assessment if Voice process Operations Round
HR / Offer discussion if selected
Job Location Noida Transport Cab Facility as per location Transport policy to and fro Working Day 24*7 2 days off in a week Need to be flexible basis project requirement ( any 2 offs in a week) Role Band Location RMG Remarks Knowledge of operational process, logical thinking, reporting and analysis Should be open to work 24/7 Oversee the entire claims process, from initiation to resolution, ensuring adherence to company policies and compliance with regulatory requirements
Customer Care Agent Analyze claim data to identify trends and recommend process improvements
U1/U2 Noida Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer s objections
Minimum of 1 year of experience in claims and dispute management, preferably in the finance or logistics sector
Financial credit card case management experience can also be considered Logistics background will be desired but not a mandatory requisite in this role
Work Experience Minimum 6 months of experience as Customer Care Agent in a US based process managing Claims management, disputes etc
or handled Disputes and Claims in a Banking and Insurance, Avaition Setup The ideal candidate will ensure effective management of claims and disputes while enhancing operational efficiency and customer satisfaction
This role requires excellent communication skills, and a deep understanding of the claims processes and dispute handling relevant to our industry
Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner
Should have good communication skills in English Roles & Responsibilities This position handles day-to-day service issues within an operation
He/She facilitates the smooth execution of procedures and management of systems
To work in a team of claims and dispute resolution specialists
Foster a positive team environment that encourages collaboration and continuous improvement
Oversee the entire claims process, from initiation to resolution, ensuring adherence to company policies and compliance with regulatory requirements
Analyze claim data to identify trends and recommend process improvements if any to Team Lead
Coordinate with internal departments (e
g
, legal, compliance, finance) to resolve complex claims and disputes
Develop and implement effective dispute resolution strategies to minimize financial impact and enhance customer satisfaction
Continuously assess and enhance the claims and dispute management processes for efficiency and effectiveness
Prepare and present regular reports on claims and dispute metrics to Team Lead Utilize data analytics to drive informed decision-making and strategic planning
Follow KPIs and implement corrective actions as necessary to achieve targets
Minimum of 6 months years of experience in claims and dispute management, preferably in the finance, Aviation or logistics sector
Excellent negotiation, communication, and interpersonal skills
Proficiency in claims management software and Microsoft Office Suite
Knowledge of relevant laws and regulations affecting claims management
Eligibility Minimum 6 months of experience as an Agent in a Voice Based process with overall 1 to 2 years of experience
Exceptions Deviation in Resource Budget within the MAX grid to be approved by RMG Lead
Deviation above the max grid to be approved by BU / OPS Head + RMG Head
Any other Deviation in the JD i
e
Age, Skill set, deviation in hiring threshold to be approved by RMG and Process DPE / Process head
Change in JD to go through Change proposal Process and JD to be revised with version control changes
Process Details Interview Rounds RMG Screening as per the JD Typing test if backend process/ Voice assessment if Voice process Operations Round
HR / Offer discussion if selected
Job Location Noida Transport Cab Facility as per location Transport policy to and fro Working Day 24*7 2 days off in a week Need to be flexible basis project requirement ( any 2 offs in a week) Role Band Location RMG Remarks Knowledge of operational process, logical thinking, reporting and analysis Should be open to work 24/7 Oversee the entire claims process, from initiation to resolution, ensuring adherence to company policies and compliance with regulatory requirements
Customer Care Agent Analyze claim data to identify trends and recommend process improvements
U1/U2 Noida Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer s objections
Minimum of 1 year of experience in claims and dispute management, preferably in the finance or logistics sector
Financial credit card case management experience can also be considered Logistics background will be desired but not a mandatory requisite in this role
No Referrers Available
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