Accounts Receivable/Payable - Team Lead

Job Title: OTC/PTP-TL

Experience: 4-8 Years

Job Location: Chennai

Job Type: Full Time

O2C - Team Lead

Role Purpose

The O2C Team Lead is responsible for managing end-to-end Order to Cash operations,

ensuring timely billing, collections, cash application, dispute resolution, and reporting

while leading a team to deliver SLA-driven, compliant, and high-quality outcome

Key Responsibilities

Delivery & Operations

Manage end-to-end O2C processes including Order Management, Billing/Invoicing, Cash

Application, Collections, Credit Management, Dispute & Deductions

Ensure SLA, TAT, and accuracy targets are met consistently

Monitor backlog, ageing, unapplied cash, and past-due AR

Handle complex exceptions such as pricing issues, short payments, deductions, and credit

notes

Team Management

Lead and manage a team of O2C associates/analysts

Conduct daily huddles, performance reviews, and coaching sessions

Ensure cross-training and backup planning within the team

Client & Stakeholder Management

Act as first-level escalation point for clients, sales, and business stakeholders

Participate in client calls, service reviews, and governance meetings

Proactively communicate risks, issues, and recovery plans

Compliance, Controls & Audit

Ensure compliance with SOX, internal controls, and statutory requirements

Support internal/external audits and closure of audit observations

Maintain SOPs, process documents, and control checklists

Reporting & Continuous Improvement

Prepare and present daily/weekly/monthly MIS and dashboards

Perform RCA for SLA misses, ageing, and quality issues

Drive Lean, Six Sigma, automation, and standardization initiatives

Support transitions, migrations, and new scope stabilization

Key Skills & Competencies

Functional Skills

Strong understanding of Order to Cash / Accounts Receivable

Experience in Billing, Cash Application, Collections, and Dispute Management

Knowledge of credit risk, AR ageing, and revenue recognition basics

Hands-on experience with ERPs such as Oracle, Google Sheets

Behavioral & Leadership Skills

Strong people management and stakeholder handling skills

Excellent communication and negotiation ability

Analytical mindset with problem-solving focus

Experience & Qualifications

Bachelors degree in Commerce, Finance, or related field

5-9 years of O2C / AR experience

23 years in Team Lead / SME role