Accounts Receivable Associate

Key Responsibilities

1. Collections

• Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
• Handle outbound and inbound calls to customers for payment reminders
• Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
• Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
• Serve as a subject matter expert in collections processes
• Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
• Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
• Build strong relationships with customers to improve payment cycles

2. Account Reconciliation (Recon)

• Perform periodic reconciliation of customer accounts
• Identify discrepancies between internal records and customer statements
• Investigate unapplied cash, short payments, or overpayments
• Work with internal teams (billing, sales, finance) to resolve mismatches
• Maintain accurate and updated account statements

3. Dispute Management

• Identify, log, and track customer disputes related to invoices
• Coordinate with internal stakeholders (billing, operations, sales) for resolution
• Ensure timely closure of disputes to avoid payment delays
• Maintain dispute logs and provide root cause analysis
• Work on preventing recurring issues through process improvements

4. Reporting & Analysis

• Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
• Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
• Provide insights and recommendations to improve collection efficiency
• Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
• Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT

5. Compliance & Process Adherence

• Ensure adherence to company credit policies and collection procedures
• Maintain proper documentation for audits and compliance requirements
• Support internal and external audit queries related to receivables

Required Skills & Qualifications:

• Bachelors or Masters degree in finance or equivalent
• 7–8 years of experience in Global Collections, including U.S. customer portfolios
• Experience managing large, high-volume AR portfolios with measurable impact on DSO
• Strong communication, negotiation, and problemsolving capabilities
• Ability to negotiate and influence outcomes while remaining tactful and respectful.
• Excellent time management with the ability to independently prioritize and manage portfolios
• Proficiency in ERP Systems & Collection Tools – SAP, Oracle, High Radius
• Demonstrated ownership of high-value, complex AR portfolios with material cash impact
• Strong analytical judgment and attention to detail
• Willingness and ability to work U.S. Shifts
• Mandatory Work from Office