Account Manager

Role & responsibilities

We are hiring an experienced Account Manager to manage strategic client accounts and ensure exceptional service delivery while driving customer satisfaction and account growth.

Key Responsibilities

• Manage assigned client accounts and maintain long-term relationships.
• Act as the primary interface between clients and internal teams.
• Ensure service delivery meets contractual commitments and agreed SLAs.
• Monitor operational performance and client satisfaction.
• Manage client escalations and governance meetings.
• Drive account renewals and identify opportunities for business growth.
• Collaborate with Operations, Finance, Delivery, and Leadership teams.
• Manage billing, collections, forecasting, and account profitability.

Mandatory Requirements

• 5-10 years of experience in Account Management, Client Servicing, Project Management, or Customer Success.
• Mandatory experience working with US and/or UK clients.
• Experience in BPO, BPM, KPO, Shared Services, Customer Experience, or eCommerce organizations.
• Strong stakeholder management and communication skills.
• Experience managing enterprise or strategic client accounts.
• Comfortable working from the Mumbai office.

Preferred Skills

• Client Relationship Management
• Key Account Management
• Customer Success
• Stakeholder Management
• Service Delivery
• Escalation Management
• SLA & KPI Management
• Revenue & Profitability Management
• Governance Reviews
• Cross-functional Coordination