Act as the single point of contact for key product partnerships, operating from the partners base location to drive business growth and relationship management.
Own partner revenue growth by:
Driving sales volume with existing partners while ensuring profitability and business sustainability.
Identifying, evaluating, and onboarding new partnership opportunities.
Create and execute growth strategies by identifying new business avenues within existing partnerships.
Design and implement partner engagement plans to strengthen relationships and improve business outcomes.
Drive sales initiatives, including partner reward and incentive programs, to enhance adoption and performance.
Build strong product, system, and process expertise to enable effective partner training, support, and issue resolution.
Ensure smooth partner operations by managing deliverables, tracking SLAs, and driving operational excellence.
Manage customer and partner escalations with a focus on timely resolution and maintaining strong partner relationships.
Act as the bridge between partners and internal teams by gathering requirements and driving execution across product, pricing, and process improvements.
Travel regularly to partner business hubs to manage relationships and support business initiatives.

Ability to diagnose complex client issues, comprehend the full breadth of BFHL’s services, blend them into practical solutions that meet our clients’ needs
An executive presence with polished and well-developed verbal and written communication skills. Availability to travel on a need basis
Bias towards action, a great collaborator, a master explainer/simplifier, and constantly pushing toward clarity and delivery. You never hesitate to roll up your sleeves and tackle something hands-on.
A high bar across the board -- from your own contributions to the people you work with, to the products you work on.
A true passion for the Company's mission, our products, and the company's digital-first technology/operations nature.
Acute attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users' and partners' problems.
You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray.
Ability to work with cross-functional teams to resolve issues
Strong adherence to SLAs and processes

Account Manager

Job Description