Experience
3 - 8 yrs
Job Location
Amlamé, Togo
Vacancy
1
Designation
Accounts Manager
Job Type
ONSITE
Job Description
- Manage a book of business, create a growth strategy for each customer, and ensure quarterly goals are met.
- Develop and execute strategies to increase revenue from existing customers and foster organic revenue growth.
- Collaborate with cross-functional teams to achieve quarterly and annual revenue targets while maintaining high levels of customer satisfaction.
- Provide exceptional customer service with the help of sales, product support, and customer success teams.
- Forecast and plan for organic revenue quarterly and annually.
- Identify triggers based on customer behavior and engage with customers who request to terminate or downgrade service.
- Manage budget and hit or exceed annual goals established.
- Prepare internal and external corporate documents for team members and industry partners.
- Schedule meetings and appointments and manage travel itineraries.
Job Requirements
- Minimum 3 years of experience in account management.
- A customer-focused approach is required, driving growth throughout the customer's life cycle.
- Ability to anticipate and match customers' needs with appropriate products and services.
- Experience with digital marketing platforms and ecommerce platforms, and a passion for new technologies.
- Strong understanding of analyzing ecommerce websites for optimization and best practices.
- Proficient in Microsoft Office/Google Cloud, with the ability to become familiar with corporate-specific programs and software, including CRM.
- Comfortable working under pressure in a fast-paced environment.
- Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
- Exceptional interpersonal skills and a friendly, professional demeanor.